These terms apply to transactions done within the website.
Inquiry
You need to provide us with your contact information for inquiries. It can be down through email, phone call or live chat. We will try our best to respond within 24 hours, but won’t guarantee it. You may have follow-up questions as you see fit, or request for a different customer representative if unsatisfied of the response.
Products
The list of products along with all the detailed information can be found online. You can browse all of them before you make a choice. We reserve the right to make product modifications or remove an entire product as we see fit. You may inquire if the product you intend to buy is no longer available on the website.
Price
The price along with possible promotions are listed on the website. We reserve the right to change the price or offer new promotions without prior notice. The price has been pre-determined. We don’t have affiliate sites, and there are no alternative prices apart from the ones listed on the website. If there are people who decided to buy and resell our products, it’s beyond our control, but we don’t have any official authorized dealer, within Oslo, or internationally.
Delivery
We deliver products worldwide. Appropriate delivery fees apply depending on your location. The estimate number of days before the arrival of your product will also be indicated in your confirmation email. The product will only be delivered if paid in full. You may pay via credit card, debit card, cryptocurrency, and other forms of accredited online payment.
If the products didn’t arrive on the indicated or estimated time, contact us immediately so we can follow up. We don’t have an internal or official courier partner. We send the parcel to the most convenient possible option. Therefore, you have to communicate with us if there are lost orders.
Damages and return
We only accept products for return if the order arrived in terrible shape. Communicate with our staff to help you replace the products. We will inform you the right steps for replacement. Other reasons aren’t accepted. We only have a return policy, and no refund. We will shoulder the replacement cost if the error is on our side, and it includes incorrect or incomplete orders.
Warnings
All our products come with warning signs and other necessary information for parents. You will know what to expect even before you confirm your order. Hazards are also on the label. Therefore, if you failed to follow the advice and something wrong happened to your child upon use of the product, we won’t take responsibility for it.
Browsing the website
If you want to find out more information about the products we sell, you’re free to browse information on our website. We offer you detailed description of each product and other ideas you need to know before making your decision.
We guarantee you that any transaction you make on this site will remain confidential. We won’t share it with anyone. We won’t let any information leak and we will take responsibility if there’s such an occurrence.
Sharing of information
You need to share your personal information with us only if you decide to make inquiries or purchase the products we sell. We will use it only for the intended transaction, especially in regards to delivery. To facilitate the transaction, we would require you to provide us with the following:
Confidentiality
We guarantee that any information shared with us will remain confidential. We won’t share it with anyone. You can trust us in this regard. We won’t sell your private data to our partners and advertisers. However, your transaction with other shops online may affect your shopping behavior on our site.
We’re happy to hear you
If there are things you want us to improve or if you thing we don’t give you what you deserve, feel free to call us or send us an email.